How do I order?
Just press the checkout button and you’ll be taken to the checkout page. You can also view your cart by visiting the MY ACCOUNT tab then clicking on SHOPPING CART.
Do you ship worldwide?
Yes, we provide worldwide free shipping on our items so the price you see is the price you pay.
If you are from a non – English speaking country, please write your address in the following order:
Full Name
House Number/Name
Flat/Apartment Number (If appropriate)
Street Name
City/Town/Village
Province/State
Postcode/Zip Code
Country
If we don’t have the above information, we might not be able to process your order in which case we will cancel your order, and refund your money to you.
On some occasions if you live in a very expensive place to ship to (U.S. Virgin Islands, Hawaii etc…). We may come back soon after your order is placed and charge an extra £10 shipping charge IF necessary.
If you happen to live in one of these places, or aren’t sure, you’re welcome to contact us first by emailing [email protected] to see if that charge will apply.
Do you have a money back guarantee?
Yes, you can return any item you buy from us within 90 days of receiving the order since we have a 90 days money back guarantee.
Just ship the item back to us and we’ll happily refund you.
Are shipments trackable?
Most items are not trackable unless you request tracking which will cost an extra $10.
What are your payment methods?
We accept all major Credit Cards and PayPal.
How many days until my order is delivered?
Though we endeavor to process your orders as fast as possible, but deliveries may take between 2 to 4 weeks depending on your location
Why didn’t my order arrive in one package?
We use warehouses in the different countries in Asia (Hong Kong, Singapore, China and Taiwan) therefore, we ship your order from those countries.
Our inventory is distributed over multiple fulfilment centres order for you to receive the order as fast as possible.
This means orders containing multiple items may be shipped individually. Don’t panic if you don’t receive all of your items at once as the others are still in transit.
If you do not receive all your purchase within 4 weeks, please contact me using this email: [email protected] and we’ll look into your shipment.
Can I cancel my order?
To cancel or change your order, please email us immediately on (not more than 24 hours after you’ve placed an order).
In case your order is already forwarded to the courier, we can’t change it nor cancel it, so it is important to contact us ASAP.
Can I add a non-English shipping address?
No sorry, all address must be in English.
Will I be charged customs taxes?
All of the items displayed on our site are tax-free in GBP (British Sterling)
Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What should I do when I receive a damaged product?
Before we can forward your order to the courier, we always ensure the quality of each product.
However, there are many factors that might have resulted in your products to be damaged in the transit.
Due to this, please contact us immediately here, and kindly give us a brief description together with the damaged product photos.
We’ll solve it with you.
How do I return an item?
We offer 100% refund before the order is shipped.
Once it’s shipped we can’t refund since you would receive both goods and the money.
If you want a refund after the order is shipped, you have to wait for the order to arrive and ship it back to our address.
You can do so within 90 days since we have a 90 days money back guarantee.
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